At RC SpeedX, we are committed to providing high-quality products and ensuring your satisfaction. Please find our refund policy outlined below, which covers both quality issues and returns due to change of mind.
Quality Issues – Replacement or Partial Refund
If any part of your order is defective, we will either send you a replacement or issue a partial refund for the defective item.
How It Works:
Refund Eligibility:
Refunds or replacements are available only for defective parts or components. If a part is defective, we will send you a replacement or offer a partial refund for that specific part.No Return Required:
You do not need to return the defective part. Once we confirm the issue, we will either send a replacement part or issue a partial refund within 5-7 business days.Process:
- Contact our customer support team at [email protected] within 7 days of receiving your order.
- Provide your order number, a description of the defective part, and, if possible, photos or videos of the issue.
Quality Issues Include:
- Defects in specific parts or components
- Incorrect or malfunctioning parts
Change of Mind – Return at Your Own Expense
If you wish to return the product due to change of mind (e.g., not liking the product), you will need to return it at your own expense. The shipping cost for returning the product to China is your responsibility.
How It Works:
- You are responsible for covering the cost of international shipping to China.
- The product must be returned in its original condition and packaging.
- Once we receive the returned product, we will issue a refund for the product price, excluding the original shipping fee.
For any questions or assistance, please reach out to us at [email protected]. We are here to ensure you have a smooth and satisfactory experience.